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Take a bundle
of money, buy some new carpet, new furniture, new lights, new blinds,
a new heating and cooling system, ceiling fans, drop ceilings and
what do you have?
A welcome center
worthy of its name, according to Sgt. Ronald Hawkins, assistant
NCO in Charge of Fort Bliss' newly renovated facility.
"Before, this
place looked like an old chow hall, which it is," Hawkins said.
"These changes were done to make things better, to try to make it
more of a positive environment for soldiers and their families.
We're the first place they see when they come to Fort Bliss and
the last place they see when they leave. With that kind of impact,
the least we can be is professional."
Professional
and a positive environment weren't descriptions one might normally
associate with the Welcome Center in the past, according to Staff
Sgt. Sheldon Bointy, who's being assigned to Fort Bliss for the
third time. He previously arrived here in 1994 and 1996.
"It was dank
in here before," Bointy began. "It's a lot cleaner and efficient
now. You don't feel like you're processing into a dirty building."
Hawkins said
the renovation began in late November and finished last week, except
for some touch-up work. Offices got partitions and even the latrines
were refurbished. All functions remained in the building during
the renovation except for finance, which temporarily relocated to
the main Finance Office.
Those other
functions include inbound transportation, outprocessing, records,
Tricare, vehicle registration and the El Paso County Tax Office,
which processes Texas vehicle registrations, license plate renewals
and title transfers as an on-post courtesy to soldiers and their
families. The Welcome Center is open from 6 a.m. to midnight seven
days a week so that soldiers can sign in and get an inprocessing
schedule and lodging no matter when they arrive.
"Once they
leave here, they could deploy immediately," Hawkins said of the
one-stop facility. "If we're not efficient, they (soldiers) are
not effective because they'll be worried about something.
Hawkins said
his soldiers try to ease those concerns by going the extra mile
when they spot a problem.
"If someone
is missing something, our soldiers take the extra effort to get
those documents," Hawkins said. "We've literally rebuilt 201 (personnel)
files."
Now that their
own building is rebuilt, the Welcome Center will have a ribbon cutting,
on a date to be determined, to celebrate the improvements the renovation
made possible.

Dan McKernan,
a legal assistance officer with the Fort Bliss Staff Judge Advocate,
briefs newly arrived soldiers in the renovated Welcome Center's
main briefing room.
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Sharon Ramirez,
vehicle registration clerk, hands a set of stickers and instructions
to a customer.

Rosalinda
Rangel, inbound transportation clerk, briefs a newly arrived soldier
about his household goods shipment.

Soldiers
relax in a waiting area, which showcases some of the Welcome Center's
renovations, including new carpet, new furniture, ceiling fans,
a drop ceiling and new lighting.

Pfc. James
Stephens, personnel records specialist, reviews the personnel
file of a newly arrived soldier.
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